HELUKABEL® is delighted to be selected as "Supplier of the Year 2012" by HOMAG GmbH and really appreciates being honoured in this way. This award proves once again that HELUKABEL® has been delivering excellent quality for many years. As the world‘s leading manufacturer of wood processing machines and equipment, HOMAG GmbH has been supplying complete solutions for the woodworking industry for more than 50 years.
HOMAG GmbH, with its headquarters in Schopfloch, (Baden-Württemberg, Germany) develops machines for edge gluing, machining centres, manufacturing cells or complete plants at 17 production sites. Twenty-one self-owned sales and service companies and 60 exclusive sales partners support the HOMAG Group across the world.
At the award ceremony, HELUKABEL® welcomed representatives from HOMAG to their offices, and took the opportunity to question Mr. Bernd Bok, Head of Purchasing at HOMAG GmbH.
How does this internal competition actually work?
"At the start of each year, a panel consisting of quality management, purchasing, and R & D meet up and nominate the 'Supplier of the Year', based on various criteria. We do not separate suppliers into different categories. It is the overall impression that counts, and each year we only give one supplier the 'Supplier of the Year' award."
Is every one of your suppliers included in the selection process?
"No. Only 'A-list' suppliers with a certain minimum turnover are considered for selection. We are talking about roughly 50 companies."
How long have you been making this award?
"HOMAG GmbH has been giving out the 'Supplier of the Year' award for almost 20 years."
The relationship between HELUKABEL® and HOMAG has existed almost that long.
"Yes. A little longer, actually. The first contacts and a rather sporadic business relationship started as far back as 1986. The strengthening of our relationship really started in 1996, and has been growing continuously since then."
In what areas do you use HELUKABEL® products?
"Our machines and plants need cables that can cover a wide range of different requirements. The technical support and advice that HOMAG has received has been outstanding."
What do you value the most about working with HELUKABEL®?
"With HELUKABEL® the customer care is such that you always feel you are an 'A-grade' customer. Their entire support, whether technical, commercial or logistical, is excellent. This has resulted in HELUKABEL® being selected as 'Supplier of the Year' for the second time, which is unique in the history of the award.
HOMAG has a global footprint, especially in the Asian market, which is an important future area of growth for our industry. That‘s why we need good and reliable suppliers who want to grow with us in these markets. This is the challenge we face in the next few years," Mr Bok concluded.
Homag GmbH's "Supplier of the Year" award once again demonstrates that HELUKABEL® is on the right path. This includes a complaint rate that has been almost zero for years, short delivery times and a very high availability of all cables we stock.